Return & Exchange Policy
We encourage our customers to make a cautious purchase. It's important to us as a business to do what we can to protect the planet. Every time an item is exchanged or returned, more resources and time are consumed and more waste is produced. We are also not a large-scale e-commerce platform where refunds, exchanges, and other forms of customer care are worked into the original pricing.
Contact us if you have any questions or concerns about a product before you buy it.
To get in touch with us, kindly write to contact@asaii.in
RETURNS, EXCHANGE & STORE CREDIT
Due to the handcrafted nature of our garments, there may be slight variations between products that are not considered flaws. Differences in texture and colour are common evidence of the labor-intensive nature of making these items by hand.
We want you to love what you wear. If you wish to return an item, we’re happy to offer an exchange for another piece from our website or store credit (7 days after receiving your product), subject to the following conditions.
- Items must be unworn, unwashed, and returned with all original tags attached.
- Products must be returned in their original, undamaged packaging, including the e-mailer and packaging bag.
- We do not offer monetary refunds. Eligible returns may be exchanged for another piece from our website or converted into store credit for future purchases.
- If you choose an exchange for an item of a different value, the price difference will be settled accordingly.
- Items purchased at full price are eligible for exchange or store credit. Items purchased at a sale price are considered final sale and are not eligible for returns, exchanges, or store credit.
- Price differences on items purchased before a sale are not eligible for refunds or store credit.
Once we receive and inspect the returned item, we will notify you of its eligibility and guide you through the exchange or store credit process. To coordinate, please email us at contact@asaii.in
Items on Sale
Please note all sale/discounted/ first time offer items are final and we cannot accept exchanges or returns/refunds on sale items.
Order Cancellation
If you want to revise or cancel an order, please contact us at contact@asaii.in quoting your order number in the subject line, within 48 hours of placing the order.
Shipping Policy
Due to the labor-intensive nature of our pieces, most are crafted on a made-to-order basis after receiving your online order. Consequently, customers should expect delivery within 12-16 days from the date of order placement.
Shipping within India (PAN India):
We offer nationwide shipping across India, and all shipping costs are already included in the order value.
International Shipping:
For orders placed outside of India, all costs will be calculated automatically at the time of checkout.
